ICT adoption by small and medium sized enterprises
EFSTRATIOU, VASILIKI (2010)
Tietojenkäsittelyoppi - Computer Science
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Information communication technology (ICT) in small and medium sized enterprises (SMEs) has been identified by managers as a patient that is suffering from five different diseases, is under five different treatments that will cure the patient. The SME dies due to the shock caused by these various treatments. This thesis is an attempt to show the importance of ICT adoption by SMEs as well as to identify the possible reasons as to why it is undervalued by SMEs. With the help of a real life case study conducted in three medium sized enterprises located in Northern Greece, SWOT and PEST analysis, as well as interviews with SME management, we have both direct readout from businesses that will tie with literature, in an effort to explain why ICT adoption in an SME can become a drawback. Main findings include managerial pitfalls, a general disenthusiasm to change and lack of proactive thinking. Several ideas of how to prevent them are suggested and put forward as areas of possible future research.
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